Customer/Citizen-centric coaching & consultancy
HCD training | Senior Leadership strategic sessions
Employee capability-building | Creative problem-solving | Design trouble-shooting
Multiple pressures make it difficult to carve out strategic and creative collaboration team time. Outsource the design and facilitation to Wonderwork.
Access Masters-qualified CX and HCD expertise around a model, approach or specific tools you want to use or experiments to undertake. Working together, the advice is tailored for you and built to last.
(Re)Connecting your team to original problem they’re solving, with a clear line of sight to the organisation's wider mission, is critical to setting your priorities and next steps.
Let's get tangible.
Your team with my help, create and agree next steps; whether it's validation, experimentation or implementation.
Turn insights into outcomes.
Bespoke or off-the-shelf training in Design Thinking, Human-Centred Design, Service Design and/or their component tools (e.g customer journey maps, fast prototyping, empathy interviews). Maybe you’re just ‘design-curious’. From understanding the jargon to being able to redesign an end-to-end service, I can deliver Masters-qualified, practical training that fits your organisation, customers and you.
#iCanHelpWithThat
I can lead your team through a classic design sprint, or one that we can create for your needs. Forget about the buzz words, this is a tried and true process to get tangible outcomes that would otherwise take weeks or months, in 3-5 days. Sprints help teams get from ‘everything’s overwhelming’ to an idea that’s been validated or a prototype. I’ve spent a whole year doing back-to-back design sprints in my Service Design Masters programme in Milan, Italy. And I’ve completed Jake Knapp and AJSmarts’ Masterclass in delivering sprints – just for good measure.
#iCanHelpWithThat
Need a one-on-one design strategy session? Maybe a team workshop to clarify priorities that have become hazy over time. Perhaps you need a creative reframing exercise or prioritisation challenge to challenge status-quo thinking or to generate ideas. I’ve been listening to and designing workshops for teams (including Senior Leadership Teams) for 20 years. What’s holding your team back right now?
#iCanHelpWithThat
I can facilitate your meeting, workshop, retreat or hui where you provide the content. Welcoming and warm, neutral and objective: my facilitation helps ensure everyone feels comfortable contributing, that you stick to time, and reach your intended destination.
#iCanHelpWithThat
Kia ora, ciao a tutti, I’m Gina.
I have a Masters in Service Design (Politecnico di Milano) and I’m passionate about sharing the mindset, tools and approaches of Human-Centred Design.
I’m interested in outcomes not buzzwords.
I’m interested in people over processes.
With 25 years’ experience across public and private sector organisations I understand that tangible beats conceptual every day of the week.
I love tech and digital used for the power of good and humane design.
As well as collaborating with inspiring European practitioners during my study, I was lucky to experience working at IDEO Munich where I could fully immerse myself in designing solutions where human experience, strategy, creativity, research and innovation intersect.
I’ve been the Lead Strategic Designer for National Australia Bank, Melbourne where we re-designed the everyday banking experience for the next 5-10 years.
I’ve worked across the New Zealand public sector for over 15 years in both central and local government.
I have also worked in theatre, media and the arts and am still actively involved in writing and performing.
I get customer. I get citizen.
I know it can be better. Much better.
I love helping organisations, teams and individuals who are passionate about making great experiences; do wonderful work.
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Images on this page courtesy Tim Mossholder, Bekky Bekks, Jude Beck, Clark Tibbs, Daniel Cheung – all via UnSplash.