Global Expertise - Local Prices
Customer-centric workshops | Customer Experience coaching | HCD training | Senior Leadership sessions
expert trouble-shooting | capability-building | creative problem-solving
Human-Centred Design Training
Bespoke or off-the-shelf training in Design Thinking, Human-Centred Design, Service Design and/or their component tools (e.g customer journey maps, fast prototyping, empathy interviews). Maybe you’re just ‘design-curious’. From understanding the jargon to being able to redesign an end-to-end service, I can deliver Masters-qualified, practical training that fits your organisation, customers and you.
I can lead your team through a classic design sprint, or one that we can create for your needs. Forget about the buzz words, this is a tried and true process to get tangible outcomes that would otherwise take weeks or months, in 3-5 days. Sprints help teams get from ‘everything’s overwhelming’ to an idea that’s been validated or a prototype. I’ve spent a whole year doing back-to-back design sprints in my Service Design Masters programme in Milan, Italy. And I’ve completed Jake Knapp and AJSmarts’ Masterclass in delivering sprints – just for good measure.
Bespoke Wonder Workshops
Need a one-on-one design strategy session? Maybe a team workshop to clarify priorities that have become hazy over time. Perhaps you need a creative reframing exercise or prioritisation challenge to challenge status-quo thinking or to generate ideas. I’ve been listening to and designing workshops for teams (including Senior Leadership Teams) for 20 years. What’s holding your team back right now?
I can facilitate your meeting, workshop, retreat or hui where you provide the content. Welcoming and warm, neutral and objective: my facilitation helps ensure everyone feels comfortable contributing, that you stick to time, and reach your intended destination.
Kia ora, ciao a tutti, I’m Gina.
I have a Masters in Service Design (Politecnico di Milano) and I’m passionate about sharing the mindset, tools and approaches of Human-Centred Design.
I’m interested in outcomes not buzzwords.
I’m interested in people over processes.
With 25 years’ experience across public and private sector organisations I understand that tangible beats conceptual every day of the week.
I love tech and digital used for the power of good and humane design.
As well as collaborating with inspiring European practitioners during my study, I was lucky to experience working at IDEO Munich where I could fully immerse myself in designing solutions where human experience, strategy, creativity, research and innovation intersect.
I’ve been the Lead Strategic Designer for National Australia Bank, Melbourne where we re-designed the everyday banking experience for the next 5-10 years.
I’ve also worked across the New Zealand public sector for over 15 years in both central and local government.
I have also worked in theatre, media and the arts and am still actively involved in writing and performing.
I get customer. I get citizen.
I know it can be better. Much better.
I love helping individuals, teams and organisations who are passionate about making great experiences; do wonderful work.
She is an excellent facilitator and runs creative and engaging workshops fostering ideation.”
Not only would I recommend Gina to any one, I would also feel a little envious that they get to work with her. She will make good things happen.”
If you need deep expertise and a real spark of a thinker, Gina is worth chatting to.”
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Let’s design better together.
I’m based in Kāpiti, New Zealand.
All my services can be delivered in person or remotely.